{"id":206,"date":"2023-01-03T10:44:52","date_gmt":"2023-01-03T09:44:52","guid":{"rendered":"https:\/\/www.living.ellerealestate.lu\/?page_id=206"},"modified":"2026-01-27T17:01:46","modified_gmt":"2026-01-27T16:01:46","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.living.ellerealestate.lu\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

1) Introduction<\/strong><\/h2>\n\n\n\n

At ELLE REAL ESTATE<\/strong> (hereinafter \u201cwe<\/strong>\u201d), confidentiality and respect for privacy are essential matters. This Privacy Policy explains how we collect, use, share and protect your personal data when you browse our website, use our services or interact with us.<\/p>\n\n\n\n

By using our website and\/or contacting us, you acknowledge that you have read and understood this Privacy Policy.<\/p>\n\n\n\n

\n\n\n\n

2) Data Controller<\/strong><\/h2>\n\n\n\n

The data controller responsible for the processing of personal data collected via the website [www.ellerealestate.lu]<\/strong> is:<\/p>\n\n\n\n

ELLE REAL ESTATE<\/strong><\/p>\n\n\n\n

Legal form: S\u00e0rls<\/strong><\/p>\n\n\n\n

Address: 5 Rue de la Reine, 2418 Ville-Haute, Luxembourg<\/strong><\/p>\n\n\n\n

Email: [contact@ellerealestate.lu]<\/strong><\/p>\n\n\n\n

Telephone: [+352 621 599 540]<\/strong><\/p>\n\n\n\n

Otherwise, any GDPR-related request may be addressed to: [contact@ellerealestate.lu]<\/strong><\/p>\n\n\n\n

\n\n\n\n

3) Hosting and service providers (processors)<\/strong><\/h2>\n\n\n\n

We use technical service providers (processors) for the hosting, maintenance and\/or operation of the website.<\/p>\n\n\n\n

Publisher \/ technical service provider<\/strong><\/h3>\n\n\n\n

AR Digital<\/strong> (technical service provider \/ hosting provider \u2013 data processor)<\/p>\n\n\n\n

19 Boulevard Marcel Cahen, L-1311 Luxembourg<\/p>\n\n\n\n

Telephone: +352 691 243 016<\/p>\n\n\n\n

Email: hello@ardigital.eu<\/p>\n\n\n\n

AR Digital acts solely on our instructions, in accordance with a data processing agreement within the meaning of Article 28 of the GDPR.<\/p>\n\n\n\n

\n\n\n\n

4) Personal data collected and source of the data<\/strong><\/h2>\n\n\n\n

We collect personal data:<\/p>\n\n\n\n

    \n
  • directly from you (forms, emails, telephone calls, meetings, documents provided),<\/li>\n\n\n\n
  • indirectly through your browsing activity (cookies, technical logs),<\/li>\n\n\n\n
  • via partners where you have consented or where necessary (e.g. real estate portals, financing partners, notaries\/banks acting on instruction).<\/li>\n<\/ul>\n\n\n\n

    4.1 Categories of personal data processed<\/strong><\/h3>\n\n\n\n

    A. Identification and contact data<\/strong><\/h4>\n\n\n\n
      \n
    • Last name, first name, title<\/li>\n\n\n\n
    • Email address, telephone number<\/li>\n\n\n\n
    • Postal address (if provided)<\/li>\n\n\n\n
    • Professional contact details (where applicable)<\/li>\n<\/ul>\n\n\n\n

      B. Data related to a real estate project<\/strong><\/h4>\n\n\n\n
        \n
      • Type of project (purchase, sale, rental, investment)<\/li>\n\n\n\n
      • Search criteria (surface area, location, budget, timeframe)<\/li>\n\n\n\n
      • Information necessary to assess the project (e.g. household composition, constraints, preferences)<\/li>\n<\/ul>\n\n\n\n

        C. Financial data (where applicable)<\/strong><\/h4>\n\n\n\n
          \n
        • Budget, borrowing capacity, solvency-related information<\/li>\n\n\n\n
        • Information necessary for introductions or referrals (at your request)<\/li>\n<\/ul>\n\n\n\n

          You are invited to provide only the information that is strictly necessary. Sensitive data is not requested unless legally required or necessary for the processing of the file.<\/p>\n\n\n\n

          D. Transaction and invoicing data (where applicable)<\/strong><\/h4>\n\n\n\n
            \n
          • Data required for invoicing and accounting obligations<\/li>\n\n\n\n
          • History of communications and services provided<\/li>\n<\/ul>\n\n\n\n

            E. Browsing data<\/strong><\/h4>\n\n\n\n
              \n
            • IP address, technical identifiers<\/li>\n\n\n\n
            • Dates and times of visits, pages viewed<\/li>\n\n\n\n
            • Browser type, language, operating system<\/li>\n<\/ul>\n\n\n\n

              F. Job applications (where applicable)<\/strong><\/h4>\n\n\n\n
                \n
              • CV, cover letter, professional background, qualifications<\/li>\n\n\n\n
              • Information voluntarily provided (photo, public social media profiles, etc.)<\/li>\n<\/ul>\n\n\n\n
                \n\n\n\n

                5) Purposes, legal bases and data retention periods<\/strong><\/h2>\n\n\n\n

                We process your personal data only when necessary and on a valid legal basis.<\/p>\n\n\n\n

                5.1 Management of requests and business relationships<\/strong><\/h3>\n\n\n\n

                Purposes<\/strong><\/p>\n\n\n\n

                  \n
                • Responding to your requests (contact, valuation, visits, files)<\/li>\n\n\n\n
                • Organising meetings, visits and follow-up<\/li>\n\n\n\n
                • Managing communications and customer\/prospect follow-up<\/li>\n<\/ul>\n\n\n\n

                  Legal basis<\/strong><\/p>\n\n\n\n

                    \n
                  • Pre-contractual measures (Art. 6(1)(b) GDPR) when you request a service<\/li>\n\n\n\n
                  • Legitimate interest (Art. 6(1)(f)) in responding to and managing the relationship<\/li>\n<\/ul>\n\n\n\n

                    Retention period<\/strong><\/p>\n\n\n\n

                      \n
                    • Prospects: 3 years<\/strong> from the last contact<\/li>\n\n\n\n
                    • Active files: duration of the relationship plus applicable legal retention periods<\/li>\n<\/ul>\n\n\n\n
                      \n\n\n\n

                      5.2 Real estate intermediation (sale \/ purchase \/ rental)<\/strong><\/h3>\n\n\n\n

                      Purposes<\/strong><\/p>\n\n\n\n

                        \n
                      • Assessing your needs and proposing suitable properties<\/li>\n\n\n\n
                      • Managing visits, communications and negotiations<\/li>\n\n\n\n
                      • Creating and managing a transaction-related file<\/li>\n<\/ul>\n\n\n\n

                        Legal basis<\/strong><\/p>\n\n\n\n

                          \n
                        • Pre-contractual measures \/ performance of a contract (Art. 6(1)(b))<\/li>\n\n\n\n
                        • Legal obligation (Art. 6(1)(c)), where applicable<\/li>\n\n\n\n
                        • Legitimate interest (Art. 6(1)(f)) in organising and securing the transaction<\/li>\n<\/ul>\n\n\n\n

                          Retention period<\/strong><\/p>\n\n\n\n

                            \n
                          • Transaction files: 10 years<\/strong> (prudent reference for evidence and legal obligations) or according to applicable legal requirements<\/li>\n\n\n\n
                          • Litigation: duration of the dispute plus applicable limitation periods<\/li>\n<\/ul>\n\n\n\n
                            \n\n\n\n

                            5.3 Legal, accounting and tax obligations<\/strong><\/h3>\n\n\n\n

                            Purposes<\/strong><\/p>\n\n\n\n

                              \n
                            • Compliance with legal and regulatory obligations (accounting, taxation and applicable regulations)<\/li>\n<\/ul>\n\n\n\n

                              Legal basis<\/strong><\/p>\n\n\n\n

                                \n
                              • Legal obligation (Art. 6(1)(c))<\/li>\n<\/ul>\n\n\n\n

                                Retention period<\/strong><\/p>\n\n\n\n

                                  \n
                                • 10 years<\/strong> (accounting\/tax retention in accordance with applicable obligations)<\/li>\n<\/ul>\n\n\n\n
                                  \n\n\n\n

                                  5.4 Marketing and promotional communications<\/strong><\/h3>\n\n\n\n

                                  Purposes<\/strong><\/p>\n\n\n\n

                                    \n
                                  • Newsletters, news, offers, properties likely to be of interest<\/li>\n\n\n\n
                                  • Commercial follow-ups<\/li>\n<\/ul>\n\n\n\n

                                    Legal basis<\/strong><\/p>\n\n\n\n

                                      \n
                                    • Consent (Art. 6(1)(a)) for newsletters and electronic marketing where required<\/li>\n\n\n\n
                                    • Legitimate interest (Art. 6(1)(f)) for certain communications to existing customers\/prospects, with the right to object<\/li>\n<\/ul>\n\n\n\n

                                      Retention period<\/strong><\/p>\n\n\n\n

                                        \n
                                      • 3 years<\/strong> from the last contact<\/li>\n\n\n\n
                                      • Until withdrawal of consent (newsletter)<\/li>\n<\/ul>\n\n\n\n

                                        You may unsubscribe at any time via the unsubscribe link or by contacting us directly.<\/p>\n\n\n\n

                                        \n\n\n\n

                                        5.5 Statistics, audience measurement and cookies<\/strong><\/h3>\n\n\n\n

                                        Purposes<\/strong><\/p>\n\n\n\n

                                          \n
                                        • Website operation<\/li>\n\n\n\n
                                        • Audience measurement and content improvement<\/li>\n\n\n\n
                                        • Security and detection of technical issues<\/li>\n<\/ul>\n\n\n\n

                                          Legal basis<\/strong><\/p>\n\n\n\n

                                            \n
                                          • Strictly necessary cookies: legitimate interest<\/li>\n\n\n\n
                                          • Statistical\/marketing cookies: consent<\/li>\n<\/ul>\n\n\n\n

                                            Retention period<\/strong><\/p>\n\n\n\n

                                              \n
                                            • Cookies: generally up to 13 months<\/strong> (depending on category)<\/li>\n\n\n\n
                                            • Technical logs: proportionate duration, generally 6 to 12 months<\/strong><\/li>\n<\/ul>\n\n\n\n
                                              \n\n\n\n

                                              5.6 Recruitment (where applicable)<\/strong><\/h3>\n\n\n\n

                                              Purposes<\/strong><\/p>\n\n\n\n

                                                \n
                                              • Management of job applications<\/li>\n\n\n\n
                                              • Creation of a CV database (where accepted)<\/li>\n<\/ul>\n\n\n\n

                                                Legal basis<\/strong><\/p>\n\n\n\n

                                                  \n
                                                • Pre-contractual measures (Art. 6(1)(b))<\/li>\n\n\n\n
                                                • Legitimate interest (Art. 6(1)(f)) in maintaining a CV database, where relevant<\/li>\n<\/ul>\n\n\n\n

                                                  Retention period<\/strong><\/p>\n\n\n\n

                                                    \n
                                                  • Unsuccessful candidates: 2 years<\/strong> from last contact (unless objection)<\/li>\n<\/ul>\n\n\n\n
                                                    \n\n\n\n

                                                    6) Data recipients<\/strong><\/h2>\n\n\n\n

                                                    Your data may be accessed, strictly on a need-to-know basis, by:<\/p>\n\n\n\n

                                                      \n
                                                    • Our authorised internal teams<\/li>\n\n\n\n
                                                    • Our service providers (hosting, maintenance, CRM tools, email services, analytics) acting as processors<\/li>\n\n\n\n
                                                    • Our partners involved at your request or for the execution of the mission (e.g. notaries, banks\/brokers, portals), where relevant<\/li>\n<\/ul>\n\n\n\n

                                                      We do not<\/strong> sell your personal data.<\/p>\n\n\n\n

                                                      \n\n\n\n

                                                      7) Transfers outside the EEA (EU\/EEA)<\/strong><\/h2>\n\n\n\n

                                                      Some service providers (e.g. email tools, analytics, CRM) may process data outside the EU\/EEA. In such cases, appropriate safeguards are implemented (e.g. standard contractual clauses and supplementary measures where required).<\/p>\n\n\n\n

                                                      \n\n\n\n

                                                      8) Security<\/strong><\/h2>\n\n\n\n

                                                      We implement appropriate technical and organisational measures, including access controls, user authorisation management, encryption where relevant, backups, monitoring and security updates.<\/p>\n\n\n\n

                                                      \n\n\n\n

                                                      9) Your rights<\/strong><\/h2>\n\n\n\n

                                                      Subject to legal conditions, you have the following rights:<\/p>\n\n\n\n

                                                        \n
                                                      • right of access<\/li>\n\n\n\n
                                                      • right to rectification<\/li>\n\n\n\n
                                                      • right to erasure<\/li>\n\n\n\n
                                                      • right to restriction of processing<\/li>\n\n\n\n
                                                      • right to object (in particular to marketing)<\/li>\n\n\n\n
                                                      • right to data portability (where applicable)<\/li>\n\n\n\n
                                                      • right to withdraw your consent at any time (without retroactive effect)<\/li>\n<\/ul>\n\n\n\n

                                                        Exercising your rights<\/strong><\/h3>\n\n\n\n

                                                        Contact: [contact@ellerealestate.lu]<\/strong><\/p>\n\n\n\n

                                                        We may request proof of identity where necessary.<\/p>\n\n\n\n

                                                        Complaint<\/strong><\/h3>\n\n\n\n

                                                        You may lodge a complaint with the Luxembourg supervisory authority:<\/p>\n\n\n\n

                                                        Commission nationale pour la protection des donn\u00e9es (CNPD) \u2013 Luxembourg.<\/strong><\/p>\n\n\n\n

                                                        \n\n\n\n

                                                        10) Cookies<\/strong><\/h2>\n\n\n\n

                                                        Our website uses cookies.<\/p>\n\n\n\n

                                                          \n
                                                        • Necessary cookies: essential for website operation (no consent required).<\/li>\n\n\n\n
                                                        • Statistical cookies: audience measurement (consent where required).<\/li>\n\n\n\n
                                                        • Marketing cookies: advertising\/retargeting (consent required).<\/li>\n<\/ul>\n\n\n\n

                                                          You can manage your preferences via our cookie banner (if available) and\/or your browser settings.<\/p>\n\n\n\n

                                                          \n\n\n\n

                                                          11) Links to third-party websites<\/strong><\/h2>\n\n\n\n

                                                          Our website may contain links to third-party websites. We are not responsible for their practices and encourage you to review their privacy policies.<\/p>\n\n\n\n

                                                          \n\n\n\n

                                                          12) Policy updates<\/strong><\/h2>\n\n\n\n

                                                          We may update this Privacy Policy to reflect legal, technical or operational changes. The date of the latest update appears at the top of this page.<\/p>\n\n\n\n

                                                          \n\n\n\n

                                                          <\/p>\n","protected":false},"excerpt":{"rendered":"

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